Why do you ask customers to complete data protection (DPA) on the phone?

It's important to us that we protect our customer's personal data. That's why you'll be asked a few questions at the beginning of a call so that we can make sure we're speaking to the correct person.

This caller verification also satisfies The Data Protection Act where companies need to take appropriate measures against unauthorised access to personal data. So whilst it is often referred to as 'DPA' it's really a company procedure that we've put in place to ensure we keep your information safe and comply with the Data Protection Act.