How do I make a complaint?
Sorry to hear that you need to make a complaint. We always aim to get things right first time although we know that sometimes you will feel this hasn't happened. Often if you ring us we can sort things out for you straight away, so with this in mind please call us first.
If it's about your claim,
Call 0345 603 7970 about your car insurance claim.
Call 0345 601 7076 about your home insurance claim.
If it's about anything else,
Call 0345 045 1000 about car insurance.
Call 0345 045 8000 about home insurance.
For further information, please click here.