If I decide to withdraw my Home Insurance claim will I still be charged an excess?

Usually if no repairs/replacement/payment have been sent to you then no excess will be charged.   

However, in order to know for sure, you can double check by contacing us via Live Chat (Monday-Friday 9am-5pm) or alternatively you can call us on 0345 601 7072 during opening hours (Monday - Friday 8am-8pm and Saturday 9am-4pm).

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  1. How do I receive an update on my repairs / replacements / restoration?
  2. How do I make a Home Insurance claim
  3. Will you fix a leak?
  4. How do I find how much the claim cost?