Will I need to complete a claim form?

Yes. 

To make a claim you can do this online by going to MyAccount and pressing the make a claim button or by speaking to one of our advisors on Live Chat (Monday - Friday 9am-5pm). 

Alternatively you can call us to report a claim on 0345 601 7072 during opening hours (Monday - Friday 8am-8pm and Saturday 9am-4pm).