If I call to discuss a potential Car Insurance claim, but I decide not to go ahead with it, will this affect my premium?
We understand you may not want to continue with your claim after reporting it to us. If that's what you do decide, just tell us and, as long as no other party is claiming against us, we'll close your claim as a 'notification only'. This will form part of your claims history and could affect your premium but won't affect your no claims discount. Your policy won't be affected until your renewal date, when we'll invite you to renew with us if you want.