How do I make a Home Insurance claim

To make a claim you can do this online by going to MyAccount and pressing the make a claim button or by speaking to one of our advisors on Live Chat (Monday - Friday 9am-5pm).

Alternatively you can call us to report a claim on 0345 601 7072 during opening hours (Monday - Friday 8am-8pm and Saturday 9am-4pm).

You’ll have to pay the excesses which are shown on your Policy Schedule before we can settle your claim.

If you need to make a claim on one of your Optional Extras, then call the relevant number below Home Emergency:0345 601 7624 Family Legal Protection-0345 601 7070- Pest Cover-0345 601 7073- Annual Travel Insurance (Medical emergency)-+44 (0)208 603 9961-Annual Travel Insurance-0345 601 6194- For a full list of our contact numbers and opening times, take a look at our Contact Us page.