How do I make a Home Insurance claim?

You can make a claim online by going to My Account and pressing the make a claim button. If you need any support you can contact us on Live Chat or call us on 0345 601 7070. We're available Monday-Friday 8am-8pm, and Saturday 9am-4pm, and Sunday 9am-2pm.

If you need to make a claim on one of your Optional Extras, then call the relevant 24 hour number below Home Emergency: 0345 601 7624 Family Legal Protection- 0345 601 7070 Pest Cover- 0345 601 7073 Annual Travel Insurance (Medical emergency)- +44 (0)208 603 9961

You'll have to pay the excesses shown on your schedule before we can settle your claim.