I've been contacted by a debt collector?
If there's an outstanding amount on a policy when it's cancelled, we'll let you know about it by post and email.
We'll ask for you to get in touch and for payment to be made by a certain date.
If this amount isn't settled by that date, then we'll pass this over to CARS (Creditlink Account Recovery Solutions Ltd).
CARS are a collections agency who will act on our behalf to recover the outstanding amount.