I want to stop my insurance from automatically renewing
We're sorry to hear that you don't want to renew your policy with us.
For your renewal to be stopped you will need to contact us if you're on an automatic card payment or if you pay for your renewal using Direct Debit.
The red box is where your renewal invitation will details your payment method. To view your documents,click hereto sign into My Account and once in your policy click ondocuments.
If you make a manual card payment to us each year for your renewal you won't need to contact us and your renewal will finish on the day stated in your documents. You can call us on:
Car - 0345 608 6023
Home - 0345 045 8000
(Lines open Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 9am - 2pm)
You can speak to our Live Chat Team (they're online Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-2pm). If they're available there will be a button below. If there isn't a button, they may be a bit busy, so please try again after a few minutes.