How do I contact you?

Please choose an option below to get the information you need:


Car Insurance
 (phone numbers)

Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 9am - 2pm.

Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays.

24-hour lines are open 7 days a week.

Customer Service

0345 609 0319

Quotes and Sales

0345 609 0319

Multicar Sales

0800 609 0319

Claims

0345 603 7872

(if calling from abroad)

+44 141 221 5777

Claims Fax

0161 830 8084

Renewal Hotline

0345 603 7879

Payment Queries

0345 045 1000

24-hour Accident Recovery

0800 085 8533

24-hour Windscreen Repair Helpline

0800 085 8459

24-hour Motoring Legal Advice Helpline

0345 850 9596

24-hour Breakdown Assistance

0800 085 6837

(European Emergency)

+44 141 243 2897

Motoring Legal Protection

0345 603 7872

Key Cover Claims

0800 085 4913

Misfuelling Cover Claims

0800 085 8556

Home Insurance (phone numbers)

Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 9am - 2pm.

Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 4pm and are closed on Sundays.

Our Existing Home Claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 4pm and are closed on Sundays.

24-hour lines are open 7 days a week.

Customer Service

0345 609 2505

Quotes and Sales

0345 609 2505

Renewal Hotline

0345 601 7079

Payment Queries

0345 601 7074

24-hour Claims

0345 601 7072

24-hour Pest Cover

0345 601 7073

24-hour Family Legal Protection

0345 601 7070

24-hour Home Emergency

0345 601 7624

24-hour Legal Advice

0345 601 7070

24-hour Annual Travel Insurance
Medical Emergency

+44 (0)208 763 4902

All other Annual Travel Claims

0345 601 6194

Email

You can send your questions and comments to us on our web form. Please provide your name, address, date of birth and policy number (if you have one). 

We aim to respond to customer service emails within 3 working days. 

You can email your proof of No Claim Discount to ncdvalidation@esure.com. Please make sure it’s attached as a PDF and that your policy number is included in the email. 

If you’ve already registered a claim, your claims team will have provided you with the right email address. If you’re not sure you can contact our claims teams on the addresses below. Please include your policy number or claims reference so we can pass your email to the right team. 

Car Insurance claims: motorclaims@esure.com 

Home Insurance claims: homeclaims@esure.com

Post

If you need to send us something in the post, please send it to:

esure
The Equinox
19 Cadogan Street
Glasgow
G2 6QQ

Please make sure your name and policy number are clearly marked so we know it's from you.