I am struggling to make payment for my insurance, can you help me?

If you need to take a temporary break from making your payments, we may be able to help you defer your future payments. You won't need to pay any additional charges to do this, but you will need to agree to a new payment schedule.

Please don't cancel any payments without speaking to us.

If your occupation has changed please let us know when you contact us.

We'll do everything we can to help. Please contact us as soon as possible. Our calls are confidential, and we can speak to somebody else on your behalf if you prefer we'll just need your permission.

We ask that you please call us on:

Car - 0345 045 1000  

Home - 0345 607 7290    


You can speak to our Live Chat Team (they're online Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-2pm).

You can find more impartial advice online with Money Advice Service and the Citizens Advice Bureau.