I struggle with the English language, how can I talk about my policy?
We understand that not all our customers are comfortable speaking to us directly.
You can also ask somebody to represent you. There are 3 ways you can do this:
- Provide us with a written request (via letter or email) that a named person can act on your behalf. Click here for our postal address
- You can also call in, and after passing security questions you can provide permission for someone to handle the call on your behalf
- If someone has Power of Attorney and they can provide evidence of this
If you do wish to call us, please use:
Car - 0345 045 1000
Home - 0345 607 7290
You can speak to our Live Chat Team (theyu2019re online Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-2pm). If theyu2019re available there will be a button below. If there isnu2019t a button, they may be a bit busy, so please try again after a few minutes.