Can I claim for something that has been damaged accidentally?
This would depend on the level of cover you have taken out with us. If you have taken out accidental damage cover on your policy, which you can check in your policy schedule, then this may well be something you can claim.
To make a claim you can do this online by going to MyAccount and pressing the make a claim button or by speaking to one of our advisors on Live Chat (Monday-Friday 9am-5pm).
Alternatively you can call us to report a claim on 0345 604 4215 during opening hours (Monday - Friday 8am-8pm and Saturday 9am-4pm).
You’ll have to pay the excesses which are shown on your Policy Schedule before we can settle your claim. Your total excess is calculated by adding together your voluntary and compulsory excesses, unless there is a specific 'peril excess', for example escape of water, where the excess is always £450.