When will I get my Excess back?
When the third party is at fault, you'll usually get your excess back from their insurer at the end of the claim, once all costs are settled.
If you've added the Motor Legal Protection optional optional extra to your policy, we'll try to recover these costs on your behalf.
If you haven't added Motor Legal Protection, you'll need to request your excess from the third party's insurer yourself. We can give you their contact details and confirm if your claim's been settled.