How long will my claim stay open for?

Your claim will usually remain open until the TP (Third Party) or TPI (Third Party Insurer) have settled it. This means that they need to reimburse us for any costs that we have paid out related to your claim, such as your repairs, or the total loss of your vehicle.

Alternatively, on some occasions we will decide that the costs of your claim are not recoverable, meaning that we will abandon our recovery efforts and close the claim at that point instead.

Unfortunately it’s hard for us to give an estimated timeframe for closing a claim because so much of this depends on how the Third Party respond to us, the average non-fault claim within Recoveries will usually take between 3-6 months to settle.