How long should I expect to wait for you to read and respond-to my email or letter?
If you write to us, please expect to hear back within 5-7 business days.
We are busy working hard to handle claims for lots of Customers and to try to keep things fair, we review all written correspondence in date order.
If you need to speak with us urgently you can speak to us using Live Chat. The Live Chat Team operate between Mon-Fri 8am -8pm, Saturday 9am-5pm and Sunday 9am-2pm.