Why has my Insurance Premium increased when I have an ongoing Non-Fault Claim?
The way that insurance prices are calculated is based on risk. This means that if you have an open claim at the time when your policy is renewed, it could have an impact on your insurance costs, even if this claim is being treated as non-fault.
This is because until your claim is closed, we can’t be certain that the claim will definitely be settled as non-fault, or that we’ll make a full recovery from the Third Party Insurer.
If you renew your insurance policy with us whilst you have an ongoing claim and your premium is increased as a result; once your claim has been settled as non-fault, you can ask our Customer Services team to ‘re-rate’ your policy, which could result in a refund of any overpayments that you’ve made.