Why have you instructed Solicitors and what does this mean?

If we've not been successful at making a recovery of the claim costs from the third party ourselves, then we'll sometimes instruct our solicitors to assist us in settling your claim where necessary. If we do this, then we'll always try to contact you first to introduce our solicitors. If you're ever unsure of who you are speaking to - please check through any correspondence that we have sent to you, or if you'd prefer, feel free to contact us directly just to make sure.

If our solicitors do become involved, then we need you to co-operate fully with them to make sure that everything runs smoothly. If you or the driver of your vehicle at the time of the accident would not be willing to attend court, please contact us to discuss this.