Why is my Claim being abandoned and what does this mean?
There are times where we've exhausted all routes to identify and hold the party responsible. In these cases we'll have to abandon the recovery process and deal with your claim as a 'non-recoverable' claim. This is never an easy decision to make and we'll only use this as a last resort. There are many reasons why we abandon the recovery process, the most common is the third party can't be identified from the evidence we have, or the third party has failed to leave any details after the accident, commonly known as a 'hit and run'.