Why has my premium not gone down?

Your renewal premium may not decrease each year, even if you haven't made any claims or changes.
When we generated your renewal premium, we considered a number of factors. These are the same for all customers, new or existing. We consider things like your level of cover, postcode, property details, and market pricing.
We sometimes also update the insurance you have; see the renewal update section of your renewal details for the details.
Our renewal price promise means that when we calculate your renewal quote, we'll make sure it's no more than if you were joining as a new customer with the same cover. Please check all your details are correct.