What does 'excess' mean? An excess is the amount you must pay towards any claim for loss or damage to your car or other specified claims, such as fire or windscreen replacement. The amounts are shown in your schedule. Did this answer your question? Yes No Did our answer save you a phone call? Yes No Please let us know how we did, but please don't leave any personal or policy details Thank you for your feedback Send feedback Live Chat Related articles Can I drive other vehicles? How do I contact esure by email? How do I sign in to My Account? I'm a new customer, how do I sign in to My Account?