My claim is still open because the other party hasn't accepted liability. How long will this take?
Liability can take a long time to decide, especially if the total cost of the claim is not known, such as repair costs, hire charges, injury costs etc. Most insurance companies will not accept liability until they know the full cost they are accepting liability for, and sometimes the third party will delay this by either disputing liability or not responding to us. We'll do our best settle your claim as soon as possible, but can't give an accurate timescale on this.