How do I know that I'm speaking to you when I receive a phone call regarding my claim?

We'll never call from a 'withheld' or 'unknown' number.
We'll never call you to advise that we 'have money set aside ready for you to make a claim for compensation'.
If you're ever unsure, let the specialist know and call us back using the number on your policy booklet. Never use a number provided by the caller. Our specialists will understand and will never pressure you to speak if you're uncomfortable.