When do I receive my returned premium? The payment will be refunded to your most recent payment method. Your refund will be released straight away, but may take 3-5 working days to be credited by the bank. Did this answer your question? Yes No Did our answer save you a phone call? Yes No Please let us know how we did, but please don't leave any personal or policy details Thank you for your feedback Send feedback Live Chat Related articles What is esure Flex? Can I speak to a specialist? Can I drive other vehicles? How do I make a complaint?